Returns & Exchanges
At Coutelier, we stand behind the craftsmanship of our premium cutlery and kitchen tools. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.
Secure Packaging
Carefully wrap your knives or kitchenware in their original boxes, ensuring all protective blade guards are in place to prevent damage during transit.
Shipping Labels
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our master sharpeners inspect the returned items for quality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing