Frequently Asked Questions
Everything you need to know about our artisan cutlery and home essentials.
How should I maintain my carbon steel knives?
Carbon steel requires special care to prevent rust. Always hand wash and dry your knife immediately after use. We recommend applying a food-safe mineral oil to the blade periodically to maintain its integrity and performance.
Do you offer professional sharpening services?
Yes, Coutelier offers professional hand-sharpening services using traditional whetstones. You can visit our retail locations or contact us for mail-in sharpening instructions to ensure your blades remain razor-sharp.
What is your shipping policy for delicate kitchenware?
We take extreme care in packaging. All orders are processed within 2-3 business days and shipped via tracked carriers. We use eco-friendly, reinforced padding to ensure your artisanal pieces arrive in perfect condition.
Can I return a product if I am not satisfied?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that custom-engraved items and used sharpening stones are final sale.
Are your products covered by a warranty?
Most of our hand-forged tools carry a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear, misuse, or damage caused by improper maintenance or poor sharpening techniques.
Do you ship internationally?
Yes, we ship our premium culinary tools worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.